Frequently Asked Questions

Please read our full Terms and Conditions here, but these questions pop up frequently so are answered fully here.

Contact

How long will it take for Scrapbookerry to respond to my contact form or email?
Kerry prides herself on replying to all contact forms within 24-48 hours, if you have not heard after this period of time please get in contact in case your contact form has gone missing in cyberspace.

Ordering

All of Scrapbookerry’s items are made in a smoke free, dog friendly home. However no dogs are allowed into the craft room where Kerry makes all the albums and packages them up for delivery.

How do I place an order? 
Click on the ‘add to cart’ button under each product and your items will be placed into the shopping cart, you can either continue shopping, or click on the ‘view cart’ button to go to the checkout. From here you can either ‘update cart’ for more shopping or ‘proceed to checkout’. From the checkout you will be able to pay either by PayPal or other leading debit or credit cards. 

Scrapbookerry only accepts payment via PayPal but you do not need a PayPal account to buy with us you can also use major debit or credit cards to pay.

How long will it take for an order to be dispatched? 
All pre made orders will be dispatched within 48 hours of receiving the order, however do please note that orders WILL NOT be dispatched until Kerry has received your PayPal payment. Once this is received the order will be processed and sent out. You will be updated throughout the process of your order being delivered via email updates.

If for any reason your order will take longer than this time scale Kerry will inform you asap with the new timescales as soon as she know them.

Custom ordered items, will take longer to dispatch as they have to be made. The time scale for these will be discussed in the planning stage for the item, as each item will vary depending on what you require. Estimated time scales are two weeks and the delivery time will be within 30 days, unless otherwise stated and agreed.

What if I order a pre made item and a custom ordered item together? 
Both items will be posted together, the pre made item will be taken off the site but kept until your custom ordered item is made. Please order these items separately if you wish for the pre made item to be sent before the custom ordered item.

Can any item on the site be custom ordered?
Yes every item on the site can be custom-made, if you are interested in custom ordering an item then please use the contact form on the site to discuss your order further.

How will my item be posted?
All items are posted via Royal Mail, 1st Class for your own piece of mind and Kerry will gain proof of postage for everything she sends. All items are packed and packaged in a way that best protects them in the post. The cost for the delivery and supplies for all the packaging are included in the price of each item.

How long will my item take to get to me? 
Within England the average time for 1st Class post is 2-3 days.

Do you post abroad? 
Scrapbookerry only sells to UK residents including England, Wales, Scotland, and Northern Ireland.

Can I cancel an order?
Customers have a right to cancel from the moment they order their item/items until 14 days after the day they receive their items, they then have a further 14 days to return their items.

If you wish to cancel an order please contact Kerry via the contact form.

All cancellations will be refunded within 14 days of either Scrapbookerry getting the items back, or you providing evidence of having returned the item’s (for example, a proof of postage receipt from the post office), whichever is the sooner.

Only the basic cost of delivery will be refunded, if you have opted for a more expensive option, such as next day delivery only the basic delivery costs will be refunded.

Custom ordered items or personalised items can be cancelled within the cooling off period of 14 calendar days from the day they are ordered and fully refunded, however after this time custom ordered items and personalised items are non refundable as they have been created just for you and will not be able to be resold via Scrapbookerry.